Exchanges & Refunds

Product Warranty Information

We make every effort to ensure the goods we supply to you are suitable for the purpose intended and are free from any defects. You are free to return unwanted goods that are unused within 30 days of delivery. Goods that have been used cannot be retuned unless there is a warranty claim for the product.

Most products are supplied with a manufacturers 12 month warranty against defects in workmanship or materials. This warranty applies only to the original purchaser. Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.

Returns and Warranty Claims Procedure

If you suspect you have received a faulty product supplied by us please contact us in the first instance by phone, as some problems may be resolved by speaking to a member of staff. (+44 (0) 1259 727835).

If you need to return the goods to us please do so by sending the goods preferably with the original packaging and all labels and tags back to us, using a secure delivery method. We recommend you use a courier as we cannot be held responsible for non arrival of goods. Please enclose a letter detailing what is wrong, contact details and if possible a copy of the original receipt or invoice. This will allow us to gain all the relevant information required to process the return as quickly as possible.

On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the next action to be taken. In some instances we reserve the right to return the item to the manufacturer for further inspection or testing. If the problem is covered by warranty we will arrange a suitable replacement, alternative or refund. Replacement goods or refunds will not be issued for returned goods which in the opinion of Safequip are in an unsaleable condition. The cost of posting or shipping the items back to us may be refunded to you at an agreed level equivalent to our normal stated delivery charges for that product.

Exchanges & Refunds

If you need to exchange a product for an alternative, for example if you have the incorrect size please arrange to send the goods preferably with the original packaging and all labels and tags back to us. We recommend that you use a secure delivery method as we cannot be held responsible for non arrival of goods.

Please enclose a copy of the original receipt or invoice together with a note advising the reason for the return and what action you require regarding a replacement or alternative. This will allow us to gain all the relevant information required to process the return as quickly as possible. On receipt of the goods we will inspect the products and contact you within 48 hours to confirm receipt of the goods and explain the options for an alternative or replacement.

You are responsible for return postage costs to us and the goods must be in an as new condition. Postage back to you of the new item will be paid for by us. We reserve the right to charge a 20% re stocking fee if the product is returned after 7 days of the receipt of your goods.